How to reach us
Talk instead of writing a ticket.
We are based in Hamburg and prefer a conversation. Claims go through the claims area; everything else reaches us here.
Property managers & brokers
Sales
First conversations are non-binding and take 30 minutes. We prepare a demo dashboard access in advance.
- vertrieb@heima.de
Owners & policyholders
Service
Contract questions, premium adjustments, address changes. Mon–Fri 9 am–6 pm.
- service@heima.de
24 hours
Emergency
Water ingress, fire, storm damage in real time. Reachable even without a policy number.
- schaden@heima.de
Contact
Speak with an expert.
HEIMA Versicherung GmbH [company name to be confirmed]
[address to be confirmed] · Hamburg
Intermediary under state insurance producer license · IHK Hamburg (authorization in preparation)
HEIMA MGA GmbH